Multi-Factor Authentication (MFA) is a security feature that adds another layer of protection by requiring an app on your phone to verify your login. This helps to prevent a third party from using your login credentials from accessing your Xero account. Once setup on your phone, you may need to reset it if you lose your old phone or get a new phone.
1. Resetting MFA if you still have your old Phone:
Have both of your phones ready, on your old phone open the Xero verify app. On your new phone navigate to the app store and install the Xero Verify app.
Step 1: Open Xero on your computer and log in with your credentials.
Step 2: Navigate to your account settings by clicking on your profile picture or initials in the top right corner, then select “Account.”
Step 3: Under the “Additional Security” tab, find the “Multi-Factor Authentication” section.
Step 4: Find your phone in the list, it should be labelled as “Connected Device”. Click Change.
Step 5: Select “6-digit code”. Enter the 6-digit code from Xero Verify on your old phone and press confirm. Note: There is a countdown timer at top in the Xero Verify App, you have 30 seconds to complete this step before a new code is generated.
Step 6: Click “Use Xero Verify” (recommended option). On your new phone scan the QR code that is showing on screen.
Step 7: Click Continue and you are done.
2. Resetting MFA if you no longer have your old phone:
On your new phone navigate to the app store and install the Xero Verify app.
Step 1: On your computer, open Xero and attempt to log in.
Step 2: You should have a screen telling you a notification has been sent to your phone. Click “Use a backup method instead”. If you can log in, skip to step 5.
Step 3: Choose “backup email address” and click “Send code”.
Step 4: You will receive an email to your backup email address, enter the provided 6-digit code and press log in. If you don’t receive an email or don’t know your backup email address, get in touch with your client manager and they can assist you.
Step 5: Navigate to your account settings by clicking on your profile picture or initials in the top right corner, then select “Account.”
Step 6: Under the “Additional Security” tab, find the “Multi-Factor Authentication” section.
Step 7: Find your phone in the list, it should be labelled as “Connected Device”. Click Change.
Step 8: Choose “backup email address” and click “Send code”.
Step 9: You will receive an email to your backup email address, enter the provided 6-digit code and press log in.
Step 10: Click “Use Xero Verify” (recommended option). On your new phone scan the QR code that is showing on screen.
Step 11: Click Continue and you are done.
If the above does not work for you, get in touch with your client manager.
